RETURN POLICY

 

  • Customer have only 7 days from date of delivery to initiate a return
  • Customer Must have a video of opening parcel, if you won't make a video you will not able to return
  • Product must be in original condition, unopened, and unused
  • The Original Packaging, tags, seal must be intact 
  • To initiate a return, contact our customer support team at 
  • Email us:  support@cosmzel.pk.
  • Whatsapp us: +92 332 6735717
  • Note:Our team will provide instructions and a return authorization number.
  • Customers must clearly mention the provided return authorization number on the return package.
  • Customers are responsible for the cost of return shipping.
  • Upon receiving the returned items, our team will inspect them to ensure compliance with the return policy.
  • If the items meet our criteria, we will process the refund.
  • Refunds will be processed within 3 business days of receiving the returned items.
  • The refund will be added to your jazz cash/bank transfer.


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