Last updated: August 2026

At Cosmzel ("we", "us", "our"), accessible from cosmzel.com, your privacy is important to us. This Privacy Policy explains what personal information we collect and how we use it.

Information We Collect

When you visit our store, place an order, or contact us, we may collect: your name, email address, phone number, shipping/billing address, and order details. We also automatically collect certain information about your device and how you interact with our site, including IP address, browser type, pages visited, and referring website, using cookies and similar tracking technologies.

How We Use Your Information

• To process and fulfill your orders, including shipping and customer support (including orders placed via WhatsApp or other manual channels)
• To communicate with you about your order, account, or promotions
• To improve our website, products, and customer experience
• To run and measure marketing campaigns, including on Meta (Facebook/Instagram), TikTok, and other advertising platforms

Sharing Your Information

We do not sell your personal information. We may share information with trusted third parties who help us operate our business, such as payment processors, delivery/courier companies, and marketing/analytics platforms (e.g. Meta, TikTok, Google), solely for the purposes described above.

Cookies

We use cookies to keep track of items in your cart, understand how you use our site, and improve your shopping experience. You can disable cookies through your browser settings, though some site features may not work properly.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

Data Security

We take reasonable measures to protect your personal information, but no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, please contact us through our Contact page.