Larins Facewash.

Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s). Please raise a request here with order and contact details - +92-0300 1989500 or support@cosmzel.pk In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery. Step 2 – Give us 2 working days to review your return request. Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges. Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Please return goods with a copy of the invoice and mention the reason for returning the items. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be reimbursed.

Exchange/ Refundrequests will be processed within 7 working days after receiving the return products. Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Instruction: The product(s) bought in-store or online can be exchanged within 30 days of purchase, given that the original receipt is provided. The product should be unused along with an intact price tag. Our staff will verify the product and the receipt; you can choose the product that you want to exchange it with. Exchange is subjected to price adjustment i.e. the price at which the customer has bought the article would be considered for exchange. If the product was, however, delivered to you via our online store, you have to return it by sending in an email to our customer support center within 30 days of purchase, so that your query can be handled accordingly. Images of the defective products need to be attached in the email that is to be sent to the customer care department. You will receive a verification call to ensure the exchange. Exchange is only possible if the product(s) are found defective. The customer is required to contact the call center ( +92-300 1989500) as soon as they receive the order. If found defective by the customer, a POST X or Call Courier rider will collect the product. Upon verification at our warehouse, a coupon of same price would be issued to the customer, which can be used to shop from our website. The entire procedure takes up to 7 business days. You can also return the product by taking it to any TCS or Call Courier Store and call us on our UAN Number so that the article can be taken to the warehouse. The pick-up charges are borne by the company. For products purchased online, we will provide you with a coupon that limits the price of the product that you bought in the first place to compensate for it. You may use the coupon the next time you shop online with us. Please note that the coupon will be prone to expiry, so please make sure to use it before it expires. The coupon is valid after 15 days of issuance. Sale product(s) are non-exchangeable. Asana does not entertain Cash Refunds in any case. .